FAQ

The expiry date will be extended 1 year automatically from the date of any purchase of data package. In turn, it will be expired if you have not purchased any data package in 1 year.

It is a 3-in-1 SIM card that supports Nano, Micro and Normal formats. It is compatible with most mobile phones

All purchased data packages can be used from 14 days before the selected effective date and within 30 days from the selected effective date.

Yes, it can be used in multiple destinations if you have valid data packages for the corresponding destinations.

Normally, APN will be set automatically in most regions. However, manual APN setup may be required in some destinations. Please refer to APN & Carrier List.

The setup procedures in iOS and Android systems were listed below:

Except for 24 hours and 48 hours data packages, the daily data usage time is from Hong Kong time (GMT+8) 00:00:00 to 23:59:59. 

There is no pro-rata calculation regardless of the activation time of data service. 24 or 48 hours data package is a continuous 24-hour or 48-hour session starting from service activation.

This SIM is a roaming data SIM card. You need to switch on ‘Data Roaming’ in order to use the service. There is no roaming charge involved. After switch to other SIM card, please remember to turn off data roaming function, in order to avoid unnecessary roaming charges. 

(Note: for Dual SIM handset users, please insert AIRSIM into SIM Slot 1, then make sure the data service is assigned to SIM 1).

Yes, it works on unlocked mobile phones and tablets (such as iPAD), you can use data sharing (tethering) when you switch on the ‘Personal Hotspot’ function on your device. 

However, it is not compatible with pocket WiFi device.

Yes, you first logout your account from AIRSIM ROAM app. 

Then, give the ICCID, A/C number and activation code labelled on the back of the SIM to your friend and ask them to install the AIRSIM ROAM and AIRTALK app as well. Then, login again in both apps of his/ her mobile phone.

Fair Use Policy (FUP) applies in many oversea mobile operators, so this SIM provides unlimited data usage plan in most of the destinations as well. You may see ‘unlimited’ in both the name of package and data usage. FUP refers to the data access speed will be restricted (i.e. 256kbps) when the daily usage reached a certain amount.

Thus, even though you choose an unlimited package, you are recommended to use free WiFi for activities that require high data usage. 

It may be the network conditions of that area (i.e. inside the lift). You may try later.

If you chose a limited data package, the data may be used up. You may top up abroad for the days remained. For the details, you may refer to the steps on ‘How to use’ page.

If you chose an unlimited package, please contact the 24/7 customer service support.

The data volume you require depends on the activities, here are some examples.

Low usage
Email with text only, 40 emails consume about 1MB data.
Online Map or GPS navigation consumes about 1MB per minute.

Medium usage
Web browsing consumes 1MB per minute (mainly text) to 4MB or above per minute (with media).
Social Media such as Facebook consumes 20MB – 120MB per hour (depends on the quantity of media).

High usage
Audio and video streaming needs 2MB per minute (normal quality) to 5MB per minutes (high quality). We recommend using WiFi for these activities.

Also, you may check the previous monthly data usage in your mobile as a reference.

You can check and monitor your data usage in the setting of your mobile phone, or by third-party Apps.